Delete your Familingo account

Last updated: 13 July 2026

Familingo lets you request deletion of your account and all associated data at any time. You can do this from inside the app, or by emailing us — no app required.

Option 1 — Delete in the app

1. Open the Familingo app and sign in.
2. Go to Settings.
3. Tap Delete account.
4. Confirm. Your account and data are erased immediately.

Option 2 — Request deletion by email

Send an email to support@familingo.app from the email address on your Familingo account, with the subject "Delete my account". We will delete your account and confirm within 30 days.

What gets deleted

When your account is deleted, we permanently erase:

• Your account data (name and email address).
• Your subtitles and job history.
• Your usage records (with the one anonymized exception below).

Uploaded video and audio files are already deleted from our servers automatically within about an hour of processing, so there is nothing further to remove.

What is kept, and for how long

One exception: we keep an anonymized counter of the minutes of media processed in the current calendar month, stored as a non-reversible code that is not linked to your name, email address, or any content. It exists only so account deletion cannot be used to reset the free plan's monthly limit, and it is removed automatically when the month ends.

Beyond that, we do not keep any personal data after deletion, except where the law requires us to retain limited records (for example, purchase or tax records related to a subscription). Any such records are kept only for the legally required period and are not used for any other purpose. Subscription billing is managed by the app stores (Apple / Google) and RevenueCat; cancel your subscription in your App Store or Google Play account.

Questions

Contact us any time at support@familingo.app. See also our Privacy Policy.