Privacy Policy

Last updated: 13 July 2026

Familingo ("we", "us") turns your videos into subtitled videos your family can understand. This policy explains what we collect and what happens to it. Questions: support@familingo.app.

What we collect

• Account data: your name and email address. If you sign in with Google or Apple we receive your name and email from them; we never see your Google or Apple password.
• Your videos: the audio track of your video (uploaded to create the subtitles), the subtitles created from it, and — only when your phone cannot render the subtitled video itself — the video file.
• Usage: how many minutes of media we processed for you each month, used for the plan limits.
• Subscription status: whether you have Familingo Pro. Payment itself is handled entirely by Apple or Google — we never see your card or bank details.

How your videos are processed

To create subtitles, the audio is transcribed and translated by third-party AI providers acting on our behalf — currently OpenAI, and depending on configuration ElevenLabs (transcription) or Anthropic (translation). They process your media solely to return the transcript and translation and are not permitted to use it for anything else, including training their models.

Whenever your phone supports it, the subtitled video itself is created directly on your device — the video never leaves your phone; only its audio track is uploaded. On devices that can't do this, the video is uploaded to our server for rendering and deleted within about an hour, like everything else.

Subscriptions

Purchases run through the Apple App Store or Google Play. We use RevenueCat to keep track of subscription status; it receives an account identifier and purchase receipts from the store, never your payment details.

Emails

We send email only when you ask for it — for example a password-reset link — via our email delivery provider. No newsletters, no marketing.

How long we keep things

• Video and audio files are deleted from our servers automatically within about an hour — whether processing succeeds or fails.
• Subtitles and job history are kept so the app can show your recent activity, until you delete a job or your account.
• Account data is kept until you delete your account.

What we don't do

We do not sell your data, show ads, or use your videos to train AI models. The app contains no advertising or analytics trackers. Data leaves our systems only for the processing described above, or if the law requires it.

Deleting your account

In the app, open Settings → Delete account. This permanently erases your account, videos, subtitles, and usage records — with one exception: we keep an anonymized counter of the minutes processed in the current calendar month, stored as a non-reversible code with no name, email, or content attached. It exists only so deleting an account can't be used to reset the free plan's monthly limit, and it expires at the end of the month. You can also request deletion here or email us. If you have a Pro subscription, cancel it in your App Store or Google Play settings — deleting the account does not stop the store from billing.

Children

Familingo accounts are for adults. Family members of any age may appear in or watch the videos you create.

Changes

If this policy changes, we will update this page and the date above.